999g Terms and Conditions

The key terms used in this document are defined below:

• "Platform" refers to the 999g website, mobile version, and all its services.
• "User" or "Member" refers to any person registered on 999g.
• "Account" refers to the personal profile created through registration on the platform.
• "Taka" or "৳" refers to Bangladeshi currency (BDT).
• "Bonus" refers to promotional rewards granted by the platform.
• "KYC" refers to the identity verification process (Know Your Customer).

999g is an online gaming and betting platform designed specifically for users in Bangladesh. The platform offers various types of gaming services including slot games, casino games, fishing games, and sports betting.

2.1 Age Requirement

To create an account and play games on the 999g platform, you must be 21 years of age or older. We take a strict stance against minors using the platform.

2.2 Registration Requirements

When registering, you must:

1. Provide your real name, date of birth, and contact information.
2. Provide a valid email address and mobile number.
3. Only one account per person is allowed — multiple accounts are strictly prohibited.
4. Create the account in your own name and for your own use.

2.3 Identity Verification (KYC)

To ensure security and prevent fraud, 999g reserves the right to verify your identity at any time. The following information may be requested for verification:

• A copy of your National ID (NID) or passport.
• A utility bill or bank statement as proof of address.
• Proof of ownership of the payment method.

Withdrawal requests may not be processed if verification has not been completed.

3.1 Login Credentials Security

You must keep your account username and password completely confidential. It is entirely your responsibility to prevent unauthorized access to your account. Login credentials must not be shared with any third party.

3.2 Account Security

If you notice any suspicious activity on your account, notify our support team immediately. Bengali-language support is available 24/7 via live chat.

3.3 Single Account Policy

Only one account per person is allowed. Creating multiple accounts using the same device, IP address, email, mobile number, or banking details is strictly prohibited. Violating this rule will result in all associated accounts being terminated.

4.1 Deposit Terms

Funds can be deposited on the 999g platform via bKash, Nagad, Rocket, and Upay. The following conditions apply to deposits:

• Minimum deposit amount: ৳100 (all methods).
• Deposits must come from your own payment account — deposits from third-party accounts are not accepted.
• Every transaction is processed through secure SSL encryption.
• Deposited amounts should reflect in your account instantly; contact support if there is a delay.

4.2 Withdrawal Terms

The following conditions apply to withdrawal requests:

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 1 hour.
• Withdrawals will only be made to the same payment method used for the deposit.
• KYC verification must be completed before making a withdrawal.
• If an active bonus is present, withdrawals may be restricted until wagering requirements are met.

4.3 Anti-Money Laundering

999g strictly follows Anti-Money Laundering (AML) policies. If any suspicious transaction is detected, the account may be temporarily suspended for investigation.

5.1 Welcome Bonus

New members are eligible to receive a 150% bonus up to ৳20,000 on their first deposit. The terms for this bonus are:

• A minimum deposit of ৳100 is required to receive the bonus.
• The bonus amount must meet a 25x wagering requirement before withdrawal.
• All games can be played with the bonus, however some games may contribute less towards the bonus wagering calculation.
• If the wagering requirement is not met before the bonus expires, the bonus and any winnings earned from it will be cancelled.

5.2 General Bonus Policy

The following general policies apply to all bonuses and promotions:

• Each member may claim each promotion only once.
• Bonus balance is kept separate from cash balance.
• Multiple bonuses cannot be active at the same time, unless stated otherwise in the promotion's terms.
• If bonus abuse or manipulation is suspected, 999g reserves the right to cancel the bonus and investigate the account.

6.1 General Gaming Policy

The following rules apply at all times when playing games on 999g:

• Each game has its own rules which can be found in the game interface.
• If a game is interrupted due to a technical issue, a decision will be made based on 999g logs.
• Any winnings obtained by exploiting a bug or error in the software will be considered void.
• Game outcomes are determined by a verifiable Random Number Generator (RNG).

6.2 Sports Betting

For all sports betting including cricket betting:

• Bets are accepted at the odds set before the match begins.
• If a match is cancelled or abandoned, the bet amount will be refunded in accordance with applicable rules.
• Odds may change in live betting — the odds at the time the bet is confirmed will apply.

The following activities are strictly prohibited on the 999g platform:

• Creating or operating multiple accounts.
• Bonus abuse or attempts to manipulate the system.
• Any form of fraud, deception, or illegal activity.
• Attempts at hacking, malware, or other technical attacks.
• Attempts to access another user's account.
• Playing games using bots, automated software, or artificial intelligence.
• Running unauthorized promotions on the platform or in the platform's name.
• Conducting transactions using a third-party payment account.
• Attempts to launder money or conceal the source of illegal funds.

Violating any of these rules will result in immediate account termination and balance forfeiture. Legal action may also be taken if necessary.

999g is firmly committed to responsible gaming. We believe gaming should be an entertainment activity, not a solution to financial problems.

8.1 Self-Control Tools

Members can use the following features to manage their gaming experience:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Restrict the maximum amount per bet.
• Self-Exclusion: Suspend your account for a set period of time.
• Cooling-Off Period: Take a temporary break from gaming.

8.2 Support

For gaming-related concerns, our 24/7 live chat support is always ready to assist in Bengali. For more information on responsible gaming, visit our Responsible Gaming page.

999g treats the protection of your personal information as its highest priority. By using the platform, you agree to our privacy policy.

9.1 Data Collection & Use

We collect only the information necessary to provide our services. Collected information is never sold to third parties.

9.2 Data Security

All data is protected by SSL encryption. Payment information is processed through a secure payment gateway and is not stored on our servers.

Read our Privacy Policy to learn more.

999g's liability is limited or absent in the following situations:

• Loss of a game session due to internet disconnection or technical issues.
• Problems caused by your device, software, or network.
• Security breaches resulting from negligence with your own login credentials.
• Software errors from third-party game providers (though we always try to resolve them).
• Financial losses from gaming — gaming is an entertainment activity, not an investment.

11.1 Our Rights

999g reserves the right to suspend or terminate an account without prior notice in the following circumstances:

• Violation of any part of the terms and conditions.
• Evidence or suspicion of fraudulent activity.
• Registration using false information.
• Failure or refusal to complete KYC verification.
• Direction from legal or regulatory authorities.

11.2 Voluntary Account Closure

You may request to close your account at any time through our support team. Before closing your account, you must fulfill any pending wagering requirements or withdraw your eligible balance.

999g reserves the right to amend these terms and conditions at any time. For significant changes:

• The change will be communicated on the website and/or to the registered email address.
• Continued use of the platform after the change will be considered acceptance of the new terms.
• If you do not agree to the new terms, you will have the option to close your account.

12.1 Dispute Resolution

For any dispute or complaint, please contact our customer service team first. Our team is available 24/7 via live chat in Bengali and works to resolve all disputes fairly.

12.2 Applicable Law

These terms and conditions are governed by applicable law. Even if any clause is found to be invalid or unenforceable, the remaining terms will remain fully in effect.