Responsible Gaming at 999g — Your Protection is Our Priority
So that fun never turns into a problem — we are always here to support you in enjoying gaming safely and responsibly at 999g.
How We Keep You Safe
999g believes that a truly enjoyable gaming experience is only possible when the player stays safe and aware.
Deposit Limit
Set for yourself how much you deposit per day, per week, or per month. Takes effect as soon as you set it.
Time-Out Feature
If you want a temporary break, activate a time-out for anywhere from 24 hours to 6 weeks. During this time your account will be completely inactive.
Self-Exclusion
If you need a long-term break, activate self-exclusion for a set period or permanently. Once requested, it takes effect immediately.
Bet Limit Setting
Set your own maximum amount per single bet. This keeps you from overspending in emotional moments.
24/7 Support
If you have any concerns about gaming, our Bengali live chat support is always ready. We help without judgment.
Minor Protection
999g is for those aged 21 and above only. Age verification systems and parental control tools are always active.
For Ages 21 and Above Only
All services at 999g are for adults only. Age is verified at registration and any suspicious account is investigated. If you suspect someone you know who is a minor is gaming, please contact our live chat.
Recognise the Signs of a Problem
When gaming goes beyond the limits of entertainment, certain signals appear. If you see yourself in any of the points below, talk to us.
Remember — seeking help takes courage. 999g is always by your side.
Use Our Protection Tools
To keep your gaming experience safe, 999g provides several effective tools that you can activate at any time from your account settings.
Deposit Limit
Set the maximum amount for daily, weekly, or monthly deposits. Once set, it takes effect immediately; requests to increase it are subject to a 24-hour wait.
Bet Limit
Decide the maximum amount you will place per session or per bet. This is very effective for keeping yourself in check in emotional moments.
Time-Out
Take a set break from 24 hours to 6 weeks. During this time logging in, depositing, or placing bets will not be possible.
Self-Exclusion
Choose self-exclusion to close your account for 6 months, 1 year, or permanently. It cannot be reversed after the request is made.
The Responsible Gamer's Checklist
Responsible gaming at 999g is not just about restrictions — it is the way to keep gaming enjoyable for the long term. Following these habits will ensure gaming always remains a source of peace of mind.
999g's Responsible Gaming Policy
999g believes online gaming is a legitimate entertainment activity — but it is meaningful only when players participate consciously and responsibly. Our responsible gaming policy is applied at every level of the platform — from registration through every transaction.
Age Verification and Minor Protection
To open an account at 999g, the player must be at least 21 years old. Age verification is mandatory during the registration process. National identity cards or passports are reviewed during KYC verification. If a minor's account is identified, it is closed immediately and all deposited funds are returned.
Fair Play Guarantee
All games at 999g use a Random Number Generator (RNG), which keeps game outcomes completely impartial. Each session is independent — previous results do not affect the next game. This is important to understand because many players think that after a series of losses the chance of winning is higher — this is not true.
Financial Protection and Transaction Rules
The minimum deposit at 999g is ৳100 and the minimum withdrawal is ৳1,000. Withdrawals are generally processed within 1 hour. Transactions via bKash, Nagad, Rocket, and Upay are completed safely and in the fastest possible time. If you feel your spending is going beyond your control, set a deposit limit right now.
Self-Exclusion Process
To request self-exclusion, contact our 24/7 live chat or send an email to [email protected]. The account will be suspended as quickly as possible after the request is received. During self-exclusion:
- You will not be able to log in under any circumstances.
- Deposits, bets, and bonus claims will be completely disabled.
- Exclusion cannot be reversed before the set period ends.
- To reactivate at the end of the period, a request must be submitted and a cooling-off period must be observed.
Promotional Offers and Responsibility
999g's welcome bonus and other promotional offers are given to attract players. However, you should not spend beyond your budget in pursuit of a bonus. Read the terms and conditions of every offer carefully. Our 150% welcome bonus (up to ৳20,000, with a 25x wagering requirement) is an attractive opportunity, but always make the decision within your financial means.
Privacy and Data Protection
Your gaming data, financial history, and personal information are kept completely secure. We ensure your privacy through SSL encryption and strict data protection policies. Your gaming patterns are monitored regularly and we will reach out ourselves if unusual behaviour is detected.
Questions and Answers on Responsible Gaming
Need Help?
We Are Always Here for You
For any concern or issue related to gaming, 999g's responsible gaming team is available 24/7. Get the information you need from the links below or contact support directly.