Your Privacy Is Our Priority

This privacy policy applies to all users of the 999g platform (website: 999g.lat). When you register on 999g, play games, or use our services, you are considered to have agreed to the terms of this privacy policy.

999g is committed to ensuring a safe, transparent, and responsible online gaming environment for players in Bangladesh. We believe that protecting your personal information is a fundamental right, and we are always working to uphold that responsibility.

The matters described in this policy have been prepared in accordance with applicable laws in Bangladesh and international data protection standards. This policy may be updated from time to time, and you will be properly notified of any changes.

We collect various types of information to operate the 999g platform. This information falls into two main categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you create an account on 999g or use our services, the following information is collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for KYC verification)
• Current address
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Any additional information you provide (during contact or issue resolution)

2.2 Automatically Collected Information

When you browse the 999g website, the following technical information is collected automatically:

• IP address and browser type
• Device information (mobile or desktop, operating system)
• Site usage logs (which pages were visited and for how long)
• Gaming activity records (bets, win and loss history)
• Complete transaction history
• Information obtained from cookies and similar tracking technologies

999g uses collected information only for the legitimate purposes listed below. We do not use your information for any unauthorised purpose under any circumstances.

3.1 Service Operation and Improvement

• Creating, managing, and maintaining your account
• Processing transactions via bKash, Nagad, Rocket, and Upay
• Improving platform performance and user experience
• Identifying and resolving technical issues

3.2 Security and Legal Compliance

• KYC (Know Your Customer) identity verification
• Operating anti-money laundering (AML) measures
• Preventing fraud and unauthorised access
• Age verification — accounts are approved only for users aged 21 or above
• Enforcing responsible gaming policy

3.3 Communication and Customer Support

• Providing support via live chat and email
• Sending important account notifications
• Sending promotional offers with your consent
• Notifying you of policy changes

999g retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used.

• Account Information: For the duration the account is active and for a minimum of five years after closure (as required by legal obligations).
• Transaction Information: For as long as required to meet applicable financial regulations.
• Communication Records: For a maximum of two years after the issue has been resolved.
• Cookies and Technical Information: From session up to a maximum of twelve months, depending on the type of cookie.

Once the specified period ends, information is securely deleted or anonymised so that you can no longer be identified.

999g never sells your personal information to third parties. However, specific information may be shared in the limited circumstances listed below:

5.1 Approved Third Parties

• Payment Service Providers: bKash, Nagad, Rocket, and Upay — only the information necessary to complete a transaction.
• Game Software Providers: Minimum session data required to operate games.
• Identity Verification Services: Accredited verification bodies for completing the KYC process.
• Technical Infrastructure Services: Providers of secure hosting and cybersecurity.

5.2 Legal Obligations

999g may be required to provide information to authorities to comply with a court order, government directive, or applicable law. In such cases, only the minimum necessary information is provided.

The 999g website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for the core functions of the website — maintaining login sessions, security tokens, and so on. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language selection or game settings.
• Analytics Cookies: Help improve services by analysing site usage. Data is fully anonymous.
• Security Cookies: Used to prevent fraud and unauthorised access.

6.2 Cookie Controls

You can disable or delete non-essential cookies through your browser settings. Keep in mind that disabling cookies may limit some features of the site. The process for managing cookies varies by browser — refer to your browser's help menu for more details.

As a user of the 999g platform, you have the following rights regarding your personal information. Contact our support team to exercise these rights.

• Right of Access: You have the right to receive a copy of the information we hold about you.
• Right to Rectification: You can request that any inaccurate information be corrected.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, full deletion may not be possible where legal obligations exist.
• Right to Object to Processing: The right to object to your information being used for marketing or profiling purposes.
• Right to Restriction: The right to request that processing of your information be limited in certain cases.
• Right to Data Portability: The right to receive a copy of your information in a machine-readable format.

To exercise the above rights, email us at [email protected] or contact us via 24/7 live chat. We generally respond within 30 days.

999g applies industry-leading security technology to protect your personal and financial information. Our security framework operates at the following levels:

• SSL/TLS Encryption: 256-bit SSL encryption is active across all pages of the site, keeping data transmission fully secure.
• Two-Factor Authentication (2FA): An additional verification step when accessing your account, preventing unauthorised entry.
• Encrypted Database: All stored personal information is held in encrypted form.
• Regular Security Audits: Routine audits and penetration testing carried out by third-party security experts.
• Access Controls: Only authorised staff can access specific information on a need-to-know basis.
• Firewall and Cyber Protection: Advanced firewall and anti-DDoS protection measures are active.

We take the utmost precautions to protect your information. However, transmitting data over the internet is not entirely risk-free. If you notice any suspicious activity, please notify our support team immediately.

999g is a gaming platform exclusively for adults. We do not knowingly collect or process information from any person under the age of 21.

Age verification is mandatory at the time of registration. If we become aware that a minor is using the platform, that account will be closed immediately and all associated data will be securely deleted.

Use of the 999g platform is permitted only for those aged 21 and above.

999g reserves the right to review and update this privacy policy as needed. If any significant changes are made to the policy:

• A notification will be sent to your registered email address.
• A notification will be displayed on the main page of the site.
• You will be informed at least 7 days before the changes take effect.

Continuing to use the platform after any changes will be considered your consent to the updated policy. If any change is not acceptable to you, you will be given the option to close your account.

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us using the methods below:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

Our privacy team typically responds to your request within 3 business days. For complex matters, it may take up to 30 days.